Understanding E-Government Development: A Case Study of Singapore E-Government

Rapid advances in technology and the advent of the Internet have redefined the way citizens expect of governments and their services. Pulled by citizens’ demands for a responsive government, public sector leaders have been endeavoring to develop egovernment. But their efforts have been obstructed by various challenges. The extant literature offers limited guidance since most of it is conceptual. To shed new light on e-government development, we present the process of a ministry’s egovernment development in Singapore. Going beyond naming the stages and outcomes of e-government, we identify the critical success factors that drive the Ministry’s e-government development. The findings of our study provide a preponderance of evidence that some critical success factors are causally related to the Ministry’s e-government success, though at different stages, the importance of certain factors may be different. Moreover, our case result underscores the need for governments to be aware of the challenges and radical organization changes required by mature e-government.